People who live in Dubai have long faced issues when it comes to renewing their visas. They can now do it much quicker as the General Directorate of Residency and Foreigners Affairs (GDRFA) has rolled out a new platform.
Through Salama people can now upload their documents directly and renew their papers.
When you log on your profile is going to open up.
This used to be an hours long process. Ghaleb Abdullah Mohammed Hassan Al-Majid, Director of the Data Science and Artificial Intelligence Department,shared, “Now, it has been reduced to just one to two minutes, when all provided documents are in order.”Also, it is only for residents, “The first phase focuses on renewals and cancellations for residents, with plans for the second phase to expand services for visitors, tourists, and other GDRFA services in the future,” he added.
For businesses “The service will eventually be available for companies as well, with the smart channel and the GDRFA DXP application being utilised in future phases. We are constantly evolving to keep pace with AI and technological advancements.”
Lieutenant General Mohammed Ahmed Al Marri, who leads the GDRFA Dubai said, “We believe that digital transformation is not merely about developing services; it is about redefining the customer experience to enhance government performance and achieve our visionary leadership’s goal of providing easier and smoother services. The ‘Salama’ AI Platform reflects our ongoing commitment to adopting the latest technologies to enhance the quality of life in Dubai.”
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